5 Reasons to Work with Your Local Rite-Hite Representative
In addition to manufacturing high-quality equipment, Rite-Hite is proud of its exclusive distribution network. Find out why Rite-Hite reps are a step above the rest!
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5 Reasons to Work with Your Local Rite-Hite Representative
For over 50 years, Rite-Hite has been the world leader in the manufacture and sale of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more. But what truly sets us apart is our seamless interaction with our global distribution network. With more than 70 representative organizations throughout the world, you can depend on your Rite-Hite Representative. Here are just five reasons why:
1. They are your LOCAL partner
We understand that time is crucial to our customer’s business and efficiency, and when it comes to service or maintenance, we ensure that our broad network of over 200 technicians can respond quickly whenever you call. By working hand-in-hand with our distribution partners, we are able to provide world-class customer service and expertise at the local level throughout the world.
2. They are factory-trained technicians
Our service technicians go through rigorous
training programs and come to your loading dock fully prepared to address any issues you have, even if it is with products from another manufacturer. Highly skilled in welding, electrical, mechanical and hydraulics, our technicians typically can solve your equipment problem in a single visit. And because we know how important safety is, our technicians are fully-insured, drug-tested, and up-to-date on OSHA-mandated initial and annual training requirements.
3. They are committed to safety
At Rite-Hite, our safety record is exceptional! Our service technicians are OSHA 10-hour construction trained and certified in industry leading safe work practices and policies. As members of ISNetworld and PICS, they consistently perform under 1 for insurance premium multipliers. It is their mission to be the very best in your field and to always come fully prepared to address any issues you may have, in the safest way possible.
4. They provide top-notch service
Your dedicated Rite-Hite team members maintain a full service perspective, from order placement and shipment scheduling to equipment installation including concrete work, core drilling, saw cutting, removal, forming, repair and restoration, pouring and electrical. They come prepared with the tools and equipment necessary to complete work safely and on-time.
5. They are dedicated to keeping your facility running at peak performance
Let’s face it, if your equipment runs inefficiently or unexpectedly breaks down, it can spell disaster. Your local Rite-Hite representative can provide planned maintenance programs that offer ongoing scheduled maintenance visits that will keep your equipment in top working order and address small problems before they become serious. They even offer proactive recommendations and consultation of your loading dock and doors so you can stay ahead of the game and keep your facility running at full capacity.
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